Support Policy Page
We, EZBUY HOLDINGS LIMITED, a company incorporated in Hong Kong and hereinafter referred to as ("ezbuy”, "we", “us", "our" or "Company"), would like to thank you hereinafter referred to as (“you”, “user” or “buyer”) for visiting our website ezbuy.sg, mobile site, or mobile app ("Site" or “Platform”). Your terms of use of our Site and the provision of services by us through the Site shall be governed by the terms and conditions as set out herein ("User Agreement"), our privacy policy ("Privacy Policy") and all other policies on our site. Your use of our Site constitutes your full agreement to our User Agreement, our Privacy Policy and all other policies, which shall form a legally binding and enforceable contract between you and us. If you do not accept any provision in this User Agreement or our Privacy Policy, you should immediately cease all usage of our Site and notify us to discontinue any updates which you have signed up for, failing which you shall be deemed to be bound by all the provisions contained in this User Agreement, Privacy Policy and all other policies.
1 Services (“Services”)
a. ezbuy is an online platform where customers can directly purchase different kind of items and goods displayed on our website. You can place your orders via one of the following methods:
a. EZBuy (“EZbuy”)
b. Prime (“Prime”)
Please refer to our Site for more information on each method.
For items sold under EZBuy and Prime they will be fulfilled by ezbuy delivery team, according to the delivery/collection methods you selected.
ezbuy would be responsible for the quantity, integrity and weight of the items offered for sale on our Site. However, due to the difference in legal system between the commodity exporters and commodity importers, we are not liable to or responsible for any loss resulted from the aforementioned reason. Should there be any issues with your purchase, you can contact our Customer Service team.
b. In addition, we also provide shipping services to you for the goods not purchased through us (“ezShip”). With regards to our "ezShip" service, we are acting as your liaison to 3rd-party shipping operators after you have bought the goods yourself. ezbuy shall not be held responsible for any claims, damages, losses and expenses resulting from any under declaration of value or breach of any law or regulation by you.
2 Formation of the Contract
You must be at least eighteen (18) years old and able to enter into a legally binding contract with us in order to use our Site. To use the Services we provide via our Site, you are required to follow the steps on the Site. Your request to engage us to provide the Services is subject to our acceptance and we reserve the right to discontinue at any time the provision of our services before our acceptance and such discontinuance shall be without any liability to us save for refunds of the payment made by you in relation to the item you ordered but not delivered to you in accordance with our refunds policy set out below.
We shall only be deemed to have accepted your request when you receive a written confirmation from us. You agree to bear any additional fees based on your additional requests after we have commenced any of the Services including but not limited to your cancellation of order or customisation requests after our acceptance.
3 Update of User Agreement
We reserve the right to amend the terms of this User Agreement at any time. All amendments will be posted online. Continued use of the Site will be deemed to constitute acceptance of the terms in this User Agreement as updated or amended from time to time. You are responsible for reviewing the latest terms each time you use our Services.
4 Member Account
To use our Services, you must register with us by creating an account ("Account") on the Site. You agree to provide honest, complete and updated information about yourself, including but not limited to your registration, payment and parcel collection details. If we have reasonable grounds to suspect that the information and/ or data you have provided is misleading, inaccurate or fraudulent, we reserve the right to suspend and/ or terminate your use of our Services and/or Site. You shall be solely responsible for maintaining the confidentiality of the information and activities of your account. The sharing of your Account with other persons may cause irreparable harm to us and we shall be indemnified against any loss or damages, including but not limited to loss of profits suffered as a result of the mishandling/ misuse of an Account. You shall not create multiple user accounts with the intent to, including but not limited to, abusing our staff or misusing our Services and/or Site. The Company shall not be liable for any loss or damages arising from your failure to comply with this paragraph.
5 Personal Data (Incorporation of Privacy Policy)
You agree that we may collect, hold, use and transfer your personal data in accordance with the Privacy Policy.
6 Content of Services
a. In spite of the transaction occurring on the site, we are not responsible for the accuracy of descriptions, functionality, merchantability and quality of the items you bought from other website(s). You agree that by using the Services, you fully understand the content of the Services in our Quick Guide. The Company will not be liable in any way for any additional requests out of the content of the Services listed. You also agree that you will bear the responsibility for any exporting or importing tax, duty, license, permit, additional processing cost or documents requested by exporting or importing country’s government agency, or any other loss or consequence caused by your items.
b. We reserve the right to archive or remove cancelled/completed orders that are more than 2 years old from the date of order submission, for the purpose of maintaining the stability of our platform.
7 Displayed Items on our Site
All information and content related to items on our Site, including but not limited to price, details, dimensions, weight, descriptions, and specifications of the items are provided directly by us or our vendors. Our Company owns, manufactures, sells, or endorses the items or the related information. However, due to technical limitations, we cannot guarantee that the provided information is always accurate, complete, reliable, current, or error-free.
It is essential that you carefully review the product descriptions before making a purchase. We assume that upon placing an order, you have thoroughly understood the details of the items you are purchasing. Please note that if the received items match the product descriptions, we cannot offer any after-sales service.
a. Product Payment
If there is a difference in the price due to any reason, we will inform you as soon as possible and we will give you the option to top-up the order’s price difference and reconfirm the order at the correct price, or to cancel the order. However, this is subject to a few factors including without limitation the availability of the item you wish to purchase, the timing of your response and the confirmation of ezbuy.
We cannot guarantee the accuracy of product information displayed on our website, including but not limited to price and stock availability. In circumstances where the order cannot be fulfilled by ezbuy, it may be cancelled and refunded.
b. Availability
Items on our site that indicate a certain level of stock do not necessarily guarantee their availability.
c. Translation
Some information or content related to the items on our Site is translated to English for a rough reference only. Please contact our Customer Service team should you need more information about the product and any associated risks before purchasing. Should there be any queries, you may check with our Customer Service team.
d. Shipping Restrictions
We reserve the right to change or disallow certain international shipping methods for items that are prohibited due to certain conditions, including, but is not limited to their length, volume, weight, or if the product bears the logo of international brands. We shall not be held liable or responsible if the items you purchased cannot be delivered to you due to the operation of law or regulations or other factors beyond our reasonable control. Our services are only available with regards to lawful goods; you must comply with all customs laws and regulations and other applicable laws. You will be responsible if anything is imported into Singapore in contravention of such laws. Please refer to our Quick Guide for details on our shipping.
e. Issues with Product Usage
We are not liable for problems arising from product usage, including but are not limited to damage, injury, safety issues.
8 Purchase and Payment
We support the following payment methods:
a. Credit/Debit Card/GrabPay
Card/GrabPay payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in.
b. Bank Transfer
You may make payments through an Automated Teller Machine or internet bank transfer to our designated bank account. You must provide us with the transfer details, and receipt or payment transaction reference for verification purposes through the ‘Top-up Request’ function found in our Site as payment confirmation.
9 My Available Amount
a. My Available Amount refers to the credit balance bound to each user’s Account. All payments or top-ups, refunds or offsets are adjusted from My Available Amount, and are non-transferable between Accounts. Promo codes credited to My Available Amount may not be withdrawn. We reserve the right to reverse or adjust a top-up to My Available Amount if it does not match the actual amount transferred from you. You agree to provide additional documentation to us, including but not limited to updated bank statements, for us to verify the authenticity of requests made through your account.
b. With the exception of GrabPay, you may request to withdraw the remainder in your My Available Amount account to a bank account or credit card subject to sub clause (c) below and the provisions of Article 10. The requested amount will be remitted to the bank account or credit card by us (following the original mode of transfer). Withdrawal limits may apply for credit/debit card transactions.
c. Your request to withdraw the balance in your My Available Amount may not be processed by us if:
i. There is existing unprocessed payment(s) tied to the relevant Account;
ii. There is pending payment from the Account user;
iii. Withdrawal request amount is greater than the amount in My Available Amount or actual top-up amount by user; and/or
iv. Top-up payment method is different from the withdrawal method. For example, when the My Available Amount top-up was made through i-Banking or ATM transfer, and the withdrawal request was made for the My Available Amount top-up to be credited to a credit card (or vice versa).
d. Negative My Available Amount balance has to be cleared before you can collect any purchase or before you make your next purchase. If you have not cleared the negative My Available Amount balance in your account, we reserve the right to, including but not limited to, hold back your new or ongoing orders and/or collection of previous purchases.
10 Inactive Account
If you have stopped logging in your Account for a consecutive period of two years from your latest log-in date, upon prior written notification of the status of your account to be categorized as Inactive Account,we reserves the right to charge an administrative fee of 1【SGD】per month for keeping the balance in your My Available Amount if there is no log-in activity has taken place within 10 days after the notification.
11 Promotions
a. Our Promotions
We may run promotions, subject to additional terms and conditions, which can be found on the Site and are hereby incorporated by reference into this User Agreement. The terms and conditions of the individual promotion have to be met before we can process your orders. We shall have the absolute discretion to vary the terms and conditions applicable to each promotion we offer.
b. Specific Products promotions
ezbuy may run Specific Product Promotions from time to time, including but not limited to limited-time sales, member-only discounts and promotion codes. We are under no obligation to place your order within a stipulated time, and we shall not be held liable should the order not be placed within the promotion period. If the order is not placed within the promotional period, users would be notified of the price difference, and they will be given the option to top-up the price difference to proceed with the order at its non-promotion price, or to cancel their order.
12 Vouchers, Coupon Codes,and ezCoin
The following terms shall apply to the use of vouchers, coupon codes and ezCoin. You shall observe any additional terms applicable to each category below from time to time. We reserve the right to vary the applicable additional terms at our sole and absolute discretion and to discontinue any benefits conferred to you under this clause without notice or liability and to extend the validity beyond the stated expiration date.
a. Vouchers
Vouchers are for one-time use and to offset face value amount during checkout. All fully- and/ or partially-claimed vouchers are non-refundable. Cash vouchers may be credited to My Available Amount to be used as available credit, and it cannot be withdrawn. Cash Off vouchers have a minimum spending required under the specific Cash Off items to get the stated discount. All vouchers have their service life which will be stated on the voucher itself, and each voucher can only be used for certain specified services.
b. Coupon Codes
Coupon codes offer a discount on international shipping fee. They cannot be used in conjunction with other parcels under other existing promotions.
c. ezCoin
ezCoin(s) is ezbuy offical virtual currency which can be earned through successful transactions and credited upon parcel completion. Please refer to our Quick Guide for full details of our ezCoin system.
d. Gift cards / My Special Cash
Gift Cards are sold by our authorized external partners and can be used as full or partial payment for your orders. The monetary value of Gift Cards will be credited to My Special Cash upon usage and it can be used as cash, however it cannot be withdrawn from the account or transferred to another account.
13 Home Delivery
The stated home delivery fee applies for home deliveries to lift-accessible floors. If our delivery crew is unable to deliver your parcel by due to reasons, including but not limited to, bulky parcel dimensions that cannot fit the lift; out-of-service lift upon arrival, we may opt to manually carry your parcel through non-hazardous means to your doorstep. Additional charges may be imposed for our delivery team as a result. There is no delivery available to remote or restricted areas.
a. for Prime, EZbuy, and ezShip Parcels,
The home delivery fee for Prime, EZbuy, and ezShip parcels is calculated based on the number of parcel payment numbers, i.e. even if such parcels under multiple different payment numbers are delivered on the same day and at the same timeslot, the final home delivery fee would be calculated based on the number of parcel payment numbers.
b. Cancellation of Home Delivery Request
You can cancel the home delivery request if you change the collection method from home delivery to self-collection, and your parcel(s), under a single payment number, has not yet been sent out for home delivery. You can request for a reimbursement of the home delivery fee to your Available Amount once you have done so.
C. Self-collection
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we reserve the right to cancel and/or reschedule the self-collection. We will not be responsible for any losses suffered or expenses incurred (direct or indirect, including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) due to a delay in delivery arising out of any cause beyond our control.
14 After-Sales
In the event of any after-sales issues, please send us an enquiry via your Account, or email us at service@ezbuy.com. We will reply to your enquiry within 3 - 5 working days. If you are not completely satisfied with your purchase, you may file a claim within 3 days from the collection date of your purchase. We reserve the right to not accept any claims brought forward after more than 3 days of collection. Please refer to our Refund Policy for more details. Any refund will be credited to your account under My Available Amount in accordance with our Refund Policy. Please also refer to our Site for more information before filing an after-sales enquiry/email.
15 ezShip Service
ezShip service is a forwarding service that allows you to forward your parcels from China, Taiwan or USA to Singapore. Any outstanding fees or payments due to your relevant third party seller (“Seller”) have to be paid for in full before arrival at our overseas warehouse. Please contact and settle all payments with your respective Sellers before your parcel reaches us, as we reserve the right to reject the unpaid item upon receipt.
Upon our receipt of all your parcels, and after you have made the payment to us for the shipping fees based on the weight and size of your parcels, we will arrange the shipment to Singapore. There is no inspection service provided. For all payment, pre-sales and after-sales issues related to the goods, you will have to settle them with your Seller directly.
It is illegal to ship certain contraband items into Singapore. You agree that you shall only arrange for us to ship goods that do not infringe on existing local laws into Singapore. If your parcels cannot be shipped into Singapore due to the operation of law or regulations, we shall not be held liable and you shall fully indemnify us for all the costs, penalties, loss, damages and expenses incurred and/or suffered by us.
16 Cancellation, Return, Refunds
a. Cancellation Process
i. for Prime, EZbuy Orders:
You may request to cancel your order without any repercussions if ezbuy has not dispatched your order (before your parcel status reaches “to Overseas Warehouse “). If you request for a cancellation but your order has already been dispatched, you will be held liable for any fees incurred as a result of your request.
We reserve the right to cancel your order due to reasons including but not limited to not being able to fulfil request specifications.
ii. For ezShip Orders:
You may request to cancel your order without any repercussions if your order has not reached our warehouse. If we have received your order, you will be held liable for any fees incurred as a result of your request for cancellation.
b. Return Process
If the item you received is wrong, damaged or defective, please contact our Customer Service Team and provide your Parcel number, user ID, photos and details of the Product and the reason for return, and whether you require a refund or a replacement.For ezShip service, we will contact the relevant Seller and liaise between you and the relevant Seller. After our Customer Service team has dealt with your claim, you agree to bear an administration fee for each order that you seek to return and all other reasonable carriage costs.
c. Refund Process
Upon completion of the return process, we will credit the refund after deducting the administration fee to your My Available Amount in a few working days. Subject to Article 10, you may request to withdraw from your My Available Amount to a bank account or credit card if there are no pending payments, and the requested amount shall be remitted to the bank account or credit card (following the mode of original transfer).
17 Storage Charges and Disposal
Storage charges may apply and in certain circumstances, we may dispose your items. Please refer to our storage policy available on our Site for more information.
18 Membership and Benefits
We reserve the rights to change, amend, modify, suspend, continue or terminate all or any part of, current or new, membership & benefits in an individual case or in general, at any time with or without notice. Please refer to our Quick Guide for full details of our membership & benefits.
19 Errors, Inaccuracies and Omissions
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Services and/or Site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
20 Prohibited Uses and Termination
You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service and Site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet, (l) to stalk, harass, or otherwise harm another user of our Services, our employees or third party. We reserve the right to remove any content that is not in accordance to existing laws and regulations or is misleading and inaccurate, without notifying users.
a. User shall use the Site and its contents for lawful purposes only. User shall not:
i. Transmit through the Site any content which violates or infringes in any way upon the rights of others, which is unlawful, technologically harmful, threatening, abusive, defamatory, an invasion of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law or which is false or misleading;
Ii. Compromise the integrity of our software or systems;
Iii. Use any device, software or routine to interfere or attempt to interfere with the proper working of the Site;
Iv. Misuse the Site by creating multiple user account(s);
v. Transmit or distribute a virus or any other type of malicious code that will or may be used in any way that will affect the security, functionality or operation of the Site or of any related website or other websites;
vi. Send any unsolicited advertising or promotional content;
vii. Hack into any aspect of the Site;
viii. Attempt to affect the security, performance or functionality of any computer facilities related to the Site;
ix. Collect or track the personal information of others or to stalk, harass, or otherwise harm another user of our Site;
x. Use the Site or its content for any obscene or immoral purpose; and
xi. Restrict or inhibit any other user from using or enjoying the Site in anyway.
b. We reserve the right to remove any content that is not in accordance with existing laws and regulations or is misleading and inaccurate, without notifying users.
21 Limitation of Liability
a. Nothing in this User Agreement is intended to exclude or limit our liability to you for any loss or damage arising from negligence on the part of us or breach of any express terms contained herein if you are dealing as a Consumer. Save as except the foregoing, this clause shall apply to all other users.
b. We do not guarantee, represent or warrant that your use of our Services and/or Site will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the Services and/or Site is at your sole risk. The Services and all items delivered to you through the Site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Without prejudice to the generality of the foregoing, we do not warrant:
i. the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Platform or the Services;
ii. that the Platform or the Services will be provided uninterrupted, secure or free from errors or inaccuracies, or that any identified errors will be corrected;
iii. that the Platform or the Services are free from any computer virus or other malicious, destructive or corrupting code, agent or program; and
iv. the security of any information transmitted by other users or to you through the Platform or the Services, and you accept the risk that any information transmitted or received through the Services or the Platform may be accessed by unauthorised third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet. You agree that from time to time we may remove the Services and/or Site for indefinite periods of time or cancel the Services and/or Site at any time, without providing prior notice to you.
c. In no case shall we, our directors, managers, employees or interns be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from this User Agreement, your use of any of the Services, Site or any items procured using the Services and/or Site, or for any other claim related in any way to your use of the Services, Site and/or any items, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services and/or Site or any content (or product) posted, transmitted, or otherwise made available via the Services and/or Site, even if advised of their possibility.
d. In the event that any of the exclusions referred to in this clause are not permissible in law, our maximum and cumulative total liability (including any liability for acts and omissions of its employees agents and sub-contractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance under the Contract shall not exceed, the lower of, the total price paid by the user to us for the Services (excluding the price of the items purchased by the relevant buyer) or one hundred and fifty Singapore Dollar (SGD 150.00).
22 Intellectual Property
We are the sole owner or lawful licensee of all the rights to the Services and Site. The Services and Site embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Services and the Site shall remain with us or its affiliates/ licensors. All rights not otherwise claimed under this User Agreement or by us are hereby reserved.
We and our related icons and logos are registered trademarks or service marks and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
ezbuy guarantees that we have the legal right to reproduce the information and content of the offered items and goods, including pictures and descriptions related to the items on our Site. The reproduction of any trademark or trade name of any goods is solely for the purpose of indicating to potential buyers the source/ originator of the goods and is not intended to indicate that we are the owners of the trademark or name, nor other IP rights bore on the goods. We are not responsible for any infringement of any intellectual property rights in any reproduction thereof.
23 Reviews
a. You may post reviews, comments, photos, videos, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
b. If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
24 Third Party Sites and Information
This Site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other third parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their items and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.
25 Termination of Use and Services
a. You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the Site with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
b. Upon termination or suspension, regardless of the reasons therefore, your right to use the Services available on this Site immediately ceases, and you acknowledge and agree that we may immediately deactivate or close your account. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension-
Without prejudice to any other rights that we and you may have under this User Agreement or at law, we or you may immediately terminate User Agreement if:
(a) the other party is in breach of any clause contained herein and such breach is not remedied within thirty (30) days of the other party's written notice; or
(b) the other party shall pass a resolution for winding up or becomes, threatens or resolves to become or is in jeopardy of becoming subject to any form of insolvency administration or if a receiving order is made against such Party or such Party makes any arrangement or composition with its creditors.
Notwithstanding any of the foregoing, in the event that you are found to be in breach of your obligations under this User Agreement, we may terminate or suspend your use of our Site without notice to protect our Site and other users of the Site.
26 Applicable Law and Jurisdiction
The Contract shall be governed by the laws of China Mainland and you agree to submit to the exclusive jurisdiction of the Courts in Shanghai, Pudong New District.
27 Indemnity
You will indemnify and hold us (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper use of our Services and/or Site or your breach of any law or the rights of a third party.
28 Severability
If any clause in this User Agreement shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as this User Agreement shall be capable of continuing in effect without the unenforceable term.
29 Waiver
No failure or delay by us in exercising any right under this User Agreement shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our rights under this User Agreement.
30 Sub-Contract
Please note that ezbuy has the right to subcontract its obligations for the delivery of the Items to any third party at any time and at its sole discretion.
31 Force Majeure
We shall not be liable to you or be deemed to be in breach of this User Agreement by reason of any delay in performing, or any failure to perform, any of the obligations in relation to the items, Services and/or Site if the delay or failure was due to any cause beyond our reasonable control, including but not limited to:
a. fire, act of God, storm, explosion, earthquake, flood, tempest, accident or other natural disaster;
b. war or threat of war, sabotage, insurrection, civil disturbance or requisition;
c. acts, restrictions, regulations, bye laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
d. import or export regulations or embargoes;
e. strikes, lock outs or other industrial actions or trade disputes;
f. difficulties in obtaining raw materials, labour, fuel, parts or machinery faced by us or suppliers; or
g. telecommunication, transportation, power supply, or system disturbances or failures, or breakdown in machinery resulting in the impossibility of the use of any of the aforementioned.
32 Entire Agreement
All access and use of the Site and Services are governed by this User Agreement to the exclusion of all previous written or oral agreements between the parties and this User Agreement constitutes the entire agreement between the parties.
Contact Info
- Address: 51 Tai Seng Avenue,#05-02 Pixel Red (Lobby C) Singapore 533941
- Email: info@ezbuy.com
